Report me!

   One week from tomorrow I will be enduring the hellish spend-fest that almost every retail worker fears - the day after Thanksgiving. Normally I handle this as part of my job, and I'm ok with it. But after today I wonder if I'll make this, my 9th year in retail, holiday season.
   At about 1pm I think an institution of some sort had a security breach, and everyone who broke out came to my store. I had some of the most ridiculous, angry customers for the last few hours of my shift that I could have torn my hair out. One came in to pick a fight. She started going off at the cashier because she wanted to make sure that her clothes were handled properly. From what I could see everything was being done correctly. When I asked her is there was a problem she said there wasn't, but she wanted to tell us so there wouldn't be one. No, see, when you tell your voice is usually a few decibels lower. Then it turned out that she brought up a broken item, so I nicely told her to wait a moment and I would have another one brought up for her. She was angry about that. Then there was a dispute about a price, and in the middle of that a man fell on the floor. Which is more immediate? I went to see if the man was okay. It turned out he was fine and I went back to the angry customer. She exclaimed that she couldn't understand why I had been hired since I obviously had no idea what I was doing.
   She continued her ranting diatribe at me and my cashier for several minutes, and I finally had to tell her to stop being abusive to my employees. Later she came back with yet another problem, and she told me she was going to report me. I told her that was just fine with me, and I gave her the information on exactly how to report me. I hope they don't laugh too hard.
   After that 3 more people were angry about one thing or another, and mostly all at the same time. Will I make it through the next 5 weeks? Stay tuned and we'll see...