$50 - it's still in your purse

   Strangely, I had to pity the poor woman who was yelling at me....
   This woman came into my store today, made her purchase in cash, and left only to return 30 minutes later. She was very upset that she seemed to be missing her $50 bill. She explained that she must have accidentally given it to the cashier. We looked in the cash drawer, but didn't find it. I explained that I would be right back and that I was going to look into it to see what I could find out. The joys of modern technology allowed me to go back in time and see the whole thing happen. No luck.
   So I went back to this customer who was still visibly upset. I apologized that unfortunately I wasn't able to see where else the $50 might have gone - that I didn't see it fall on the ground, it wasn't left by the register, etc. Although this was not my fault or the fault of anyone at my store, I apologized and was genuinely sorry that I couldn't help her.
   Well, she was genuinely POed and began to go off on me. She claimed that perhaps the cashier had stolen it, and that I should search her. Yeah.... no, I'm not searching my cashier. Again, I apologized for the situation, but reassured her that there was nothing that I could see that indicated her $50 was taken by my cashier or that it was left at the store. She was not having it. Her voice getting louder, she thanked me with that sarcastic gleam that mad people get and exclaimed, "Thank you! Thank you very much! Now my dead son won't be getting any flowers today!"
   Random and unexpected, yes. Appropriate, not really. I managed to keep my mouth shut while she stormed out of the store...