Which bastard?

A little, old lady surprised me today.  I was called up to speak with a customer - when I first saw her she seemed calm and collected.  The first words out of her mouth though were, "That bastard told me the wrong thing!"  To myself I thought, which bastard?  Then this lady really got going with her "son of a B this" and "that wasn't f--king funny."  She also mentioned something about her bad hip.  All in all, I'm really not sure what she was complaining about, but we never did figure out which bastard she was speaking of...